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2020 MTLI Virtual Graduate Program

Regent and Instructor Favorite Leadership Book Selections

It’s Back! The MTLI Grad School opportunity for 2020! Now going virtual!

*If you previously registered with Oglebay for the in-person course, please use this form to re-register. Questions? Send them to

Sessions from 2020 MTLI Graduate Program* 
(subject to change) *Please note that all times are in Eastern

Thursday, August 20 – Afternoon Session

Blue Ribbon Panel – Strategic and Financial Perspectives in a Mid- and Post-Pandemic World
Doug Garretson, Michael Preissler, Brian LeCroix, Chris Myers, Steve Wirth, & Jason Caron
12:00 pm – 2:00 pm

MTLI Grad School will feature this Blue Ribbon Panel of healthcare policy experts and decision makers to share their insights.  Topics will include healthcare services integration, healthcare payment policy, healthcare legislation and politics, among others.  Join us to hear the latest updates and perspectives on how policy makers and decision makers view healthcare and medical transport.

Tuesday, August 25 – Afternoon Session

Managing Risk in a High Risk Environment
Krista Haugen
12:00 pm – 1:30 pm

This session will feature lessons learned pertaining to accident preparation and response, personal and professional recovery, and industry risk mitigation. Additionally, we will discuss the use of a combined human factors, Crew Resource Management, Just Culture, and personal accountability model that provides a framework for retrospective learning as well as predictive risk management.  The relationship between resilience and risk management will also be emphasized.

Krista Haugen, MN, RN, CMTE currently serves as the National Director of Patient Safety for Global Medical Response.  She has twenty-five years of nursing experience consisting of emergency, critical care, and flight nursing.  She survived a helicopter crash while on duty in 2005 and subsequently co-founded the Survivors Network for the Air Medical Community.  She served as a member of the Rotorcraft Occupant Protection Working Group, speaks at safety events around the country, and has written for several industry publications. Her professional interests include Crew Resource Management & Human Factors, Just Culture, medical transport risk mitigation, post-traumatic stress and resilience in critical care professionals and emergency responders. 

Wednesday, August 26 – Afternoon Sessions

Trauma and Resilience 
Tania Glenn
12:00 pm – 1:30 pm

This workshop is designed to educate participants on the types and effects of stress that confront professionals who serve in stressful occupations.

Principal and Licensed Practitioner
Dr. Tania Glenn is the president of Tania Glenn and Associates (TGA), PA a clinical practice in Austin, TX that is focused on promoting resilience, critical incident response and peer support team training and activation. As a leading national clinician in the treatment of post-traumatic stress disorder (PTSD), Tania specializes in working with emergency responders, military and the aviation community.

As a licensed practitioner with twenty-eight years of experience, Tania deployed to Oklahoma City in 1995, New York City in 2001, New Orleans in 2005 and Dallas in 2016 in support of law enforcement officers, fire fighters, and national guardsman who responded to the Murrah Federal Building, World Trade Center terrorist attacks the aftermath of Hurricane Katrina and the Dallas Police shootings. Recognized nationally, Tania’s clients include a host of Texas and Arizona Police, Fire and EMS Departments, commercial aviation and air medical programs. She is the Clinical Director for several peer support teams with her unique perspective to special operations competencies.

Tania’s emergency room experience includes ten years at Brackenridge Hospital, Austin, TX. She is an advisory board member for the Brattleboro Hospital Uniformed Services Worker’s Retreat, Brattleboro, VT. Tania is a former Board Member for the Vets 360 – The Unseen Wound in San Diego, CA. She also sits on the Board for the Tug McGraw Foundation, with a focus on treating and healing Traumatic Brain Injuries.

Having published numerous articles, Tania serves as a regular contributor to Air Beat: The Official Journal of the Airborne Public Safety Association. A 2006 film documentary titled “Between Iraq and a Hard Place” featured Tania for her traumatic stress work for returning military members. In 2019 Tania created a documentary titled “First Responder Resilience: Smashing the Stigma” to highlight the issues first responders face and to offer solutions for keeping first responders on the line. This documentary is now featured in many academies and continuing education in law enforcement, fire and EMS agencies across the country.

Tania has authored three books. Protected But Scared is a book written for the children of police officers to offer guidance and support to children, parents and police departments in addressing the secondary trauma that law enforcement children face. First Responder Resilience: Caring for Public Servants encompasses the best standards of care for law enforcement, fire and EMS based on over twenty-seven years of experience in assisting these professionals during and after trauma, stress and burnout. Code Four: Surviving and Thriving in Public Safety is a personal survival guide for first responders, offering ways to navigate their careers and their retirements in a resilient, healthy and successful way.

Crew Resource Management – What We’ve Learned
Paul LeSage
2:00 pm – 3:30 pm

Changes in organizational leadership, transparency around disclosing errors, and generational differences are but a few cultural issues that have provided insight into the human factors associated with teamwork. In this session, learn how individual team members’ risk intelligence and risk tolerance directly affect team dynamics, how your curiosity can be used to strengthen the team and improve safety, and how to effectively engage as a leader and/or a follower. Important information related to “Negative Warnings” and “Sense-Making” will be discussed, with a goal of improving your understanding of how your own communications and your listening skills can improve in a team environment.

Paul LeSage worked for 29 years as a Firefighter/Paramedic in Portland, Oregon, serving several years on the Technical Rescue and Dive Team and as a Helicopter Flight Paramedic.

He retired from the fire department as the Assistant Chief of Operations in January 2010, and has over 36 years of experience in emergency services as a provider and executive. He spent two years as the Interim Director at Oregon’s second-largest 911 Center, implementing a unique Quality and Performance Program.  Paul currently works as a Partner and Senior Analyst with SG-Collaborative Solutions, where his work centers on creating reliable and resilient systems within high consequence industries, primarily commercial aviation and healthcare. He also leads teams charged with deconstructing and analyzing aviation and healthcare incidents, and conducts Probabilistic and Predictive Risk Analyses that are designed to improve performance, sustain quality, and better manage risk. Paul and his teams at SG currently conduct this work across the United States, Canada, Central America, and Australia. He holds degrees in Organizational Communications, Human Factors Analysis, EMS, and Fire Science.  Paul has authored a popular book on Crew Resource Management in Emergency Services, and was also the founder of Informed Publishing, which created Nursing, Medic, and Emergency Service mobile apps for front-line care providers.

Thursday, August 27 – Afternoon Session

Case Studies in Advanced Leadership
Tom Allenstein and Tom Liebman
12:00 pm – 1:30 pm

This interactive presentation will provide a discussion amongst the participants on the approaches that different people may have taken in dealing with common issues. Participants will develop knowledge of how other people have handled specific topics and thereby gain additional tools and resources to tackle similar situations. This presentation should generate discussion to help everyone develop a solid understanding of different styles of leadership and how they can be incorporated into every day practice.  During presentation the discussions will offer an opportunity for the participants to share their experiences and learn the topics through first-hand experience.  

Interaction and participation from everyone will add value to the discussion and learning opportunities for all.

Tom Allenstein is currently the President/CEO for MedFlight and MedCare Ambulance out of Columbus, Ohio. He has served as Chief Clinical Officer and Chief Operating Officer at MedFlight since 2004. MedFlight is a full critical care transport system with 9 helicopters and 4 Critical Care Ground ambulances completing over 5000 transports/year. MedFlight also owns and operates MedCare Ambulance. MedCare Ambulance is an ALS/BLS service with over 70 ambulances completing 60,000+ transports throughout Ohio.

Mr. Allenstein began his career in air medical transport in 1985 when he was involved in the start-up of a flight program in Idaho Falls, ID. After a couple of years, he transferred his family back to Minnesota and continued in nursing in the cardiac surgical ICU before joining the Mayo One flight program as a staff flight nurse in 1987. He took on the role of Transport Nurse Manager for Mayo Medical Transport in 1996.

Along with his duties with his program, Tom has served in the past as Chair of the Minnesota Air Medical Council and President of the Ohio Association of Critical Care Transport. Tom also has served as the Region II Director on the Board of Directors for AAMS as well as serving as the Secretary and the Vice President on the Executive Committee of AAMS. As part of his duties with AAMS, Tom also served several years as chair of the Research Committee. He was also involved in the merger of the Foundation for Air Medical Research (FAR) and AAMS Foundation into the Foundation for Air Medical Research and Education (FARE) which eventually has turned into MedEvac Foundation International

Currently in addition to be one of the Regents for the Medical Transport Leadership Institute, Tom is also a site Surveyor for the Commission on Accreditation of Medical Transport Systems and is the past board chair for the Emergency Medical, Fire, and Transportation Board for Ohio and currently the President of the Central Ohio Trauma System.

In his personal life, Tom is the father of 5 children ranging in age from 19 years of age to 33. Tom and his wife Anne have been married for 35 years this year. His hobbies include golf and running and enjoys and has completed several marathons.

Tom Liebman is currently the Northern Nevada Regional Director at Global Medical Response (GMR).  His responsibilities include operations and business oversight for all GMR Programs in Northern Nevada.  

Before moving to his current position with GMR, Tom served as the Quality and Regulatory Affairs Manager for Med-Trans Corporation (a GMR Company).  His responsibilities included oversight of quality, regulatory affairs (CAMTS and Compliance), data integrity/reporting, and standards for clinicians at Med-Trans. 

Prior to joining Med-Trans in 2016, Tom served as Director of Field Operations, at STAT MedEvac, a service of the Center for Emergency Medicine of Western Pennsylvania.  During his 20-year career with STAT MedEvac Mr. Liebman has held positions as Compliance Manager, Base Site Manager, and Outreach Coordinator after starting out at as a casual flight paramedic in 1996.  He remained an active clinician during his STAT MedEvac career.

Mr. Liebman received his BS in Business Administration from Clarion University, concentrating in not-for-profit accounting, but quickly discovered that being a paramedic was far more exciting than being an accountant.  In 2008, he completed his MBA in Health Systems Management at Grand Canyon University.  He has completed certification in A Just Culture Workplace Accountability and Root Cause Analysis through Outcome Engenuity, LLC.

Mr. Liebman has been teaching at the Medical Transport Leadership Institute since 2009.  Prior to his career at Med-Trans and STAT MedEvac, Mr. Liebman served as the Executive Director of EMMCO East, a regional EMS council in Pennsylvania.  While at EMMCO East, he was active in the development of the current statewide recertification by continuing education program for all PA EMS providers. Mr. Liebman also serves on the Board of Directors for the National EMS Memorial Service – held annually near Washington, DC.

Building Resilience: Systems, Performance, Behaviors
Paul LeSage

2:00 pm – 3:30 pm

Resilience is not the absence of failure. It is the ability to continue a high level of performance while “recovering” from a failure, and the ability to learn and improve at the same time. In this session, we will discuss how systems are built for inevitable failure, how there are failure rates for every system (and human), and how an organization can improve safety, quality, and performance by paying attention to specific “High Reliability” practices. This will go beyond the “HRO” concepts you learned from Reason, Weick, and others – we will discuss how to the practical application of conceptual ideas is important for success, some of the difficulties associated with these applications, and how there is a big difference between “Performance” and “Behavior.”

Tuesday, September 1 – Afternoon Sessions

Building and Sustaining a Resilient Culture of Ownership in Challenging Times
Joe Tye
12:00 pm – 1:30 pm

In this 90-minute virtual presentation Values Coach CEO and Head Coach Joe Tye will assess the leadership challenges for sustaining a positive and resilient culture at a time when the nation, and the healthcare system, are being hammered by the COVID-19 pandemic and the consequent economic challenges. He will summarize ways that the crisis has impacted culture, including results from a Culture Impact Survey that will be administered to participants in advance. He will share practical strategies that managers should implement to protect the culture of their organization, and to emerge from the crisis even stronger (because, as Winston Churchill said, it’s a shame to waste a crisis). Since times of crisis cause elevated levels of stress and anxiety, he will conclude with recommendations for inspiring people with courage and determination.

Joe Tye is CEO and Head Coach of Values Coach Inc., which works with healthcare organizations to design and build a culture of ownership on a foundation of values. He is the author or coauthor of 15 books and dozens of journal articles on personal achievement and organizational culture and a frequent speaker for healthcare association conferences and hospital leadership programs. Prior to founding Values Coach in 1994 he was chief operating officer for a large community teaching hospital.

Servant Leadership Part 1
Tom Thibideau
2:00 pm -3:30 pm

Servant Leadership is an idea which is both timely and timeless. It is critical today as we are all depending on the service of others to survive and thrive. Servant leadership is meaningful, ethical, and practical. When people find meaning in their work they have a sense of purpose and engagement. Good people choose to work with and for good people, ethics matters. When people see the practical results of their work it creates energy. This presentation will be grounded in evidence-based research, practical examples, and stories that raise the spirits of others.

Tom Thibideau is an Associate Professor, Distinguished Professor of Servant Leadership. 

Thibodeau is a husband, father, grandfather, teacher, and an active community member from Wisconsin Rapids who has done nothing since coming to Viterbo in 1984 but inspire students and change the world. Through the years his infectious enthusiasm, compassion, and commitment to leadership and service have also inspired countless colleagues and community members. He is the founder of the Master of Arts in Servant Leadership, the first master’s degree of its kind in the nation, and also a founding member of hospitality and fellowship resource Place of Grace, in La Crosse. Thibodeau is a popular professor, talented public speaker, and an extremely active community member who lives the Viterbo values. He regularly leads The Ethical Life seminars, often team teaching with Rick Kyte, and also offers a Serving the Common Good seminar focused on homelessness.

Wednesday, September 2 – Afternoon Sessions

Servant Leadership Part 2
Tom Thibideau
12:00 pm -1:30 pm

Tuesday, September 8 – Afternoon Sessions

Old Unreliable
Michael Frakes

12:00 pm – 1:30 pm

Safety Committee.  Just Culture.  Checklists.  We think that if we check those boxes in our programs, we are doing a great job.  We probably are not – we may just look good and be lucky.  The best performing organizations have made the next transition, from a safety culture to culture of high reliability.  This session will discuss the elements of high reliability, barriers to quality and reliability, and pan-organizational approaches to setting up the culture to achieve optimal outcomes.  You will leave with new perspectives, hard truths, and practical tools to help move your organization ahead.

Michael Frakes is the Chief Quality Officer and Director of Clinical Care at Boston MedFlight.  His clinical career began in the fire service as an EMT and paramedic, and includes nursing experience in the ED, ICU, and at a Children’s Hospital before coming to transport.  

He is an MTLI Instructor, past-President of the Transport Nurses Association, and a Fellow of the American College of Healthcare Executives, with special interests in quality and patient safety. 

The Financial Intricacies of COVID 19
Ed Marasco, Celeste Plunkett, Chuck Humphrey, Kandi Sigona
2:00 pm – 3:30 pm

  • PPP Funds and the requirements
  • CARES Act Funding Rules & Reporting Requirements
  • COVID Specific Reimbursement Rules/RCM Impact
    • COVID Patient Definitions
    • Uninsured Program
    • Medicare Advances
    • In Network vs Out of Network Rates
    • Balance Billing

Ed Marasco is currently the Vice President of Business Development for Quick Med Claims (QMC).  Quick Med Claims provides revenue cycle management and consulting services for medical transportation organizations nationwide.

Previously, Mr. Marasco was a Regional Vice President of Hospital Based Services for Air Methods Corporation (AMC).  Prior to the acquisition of CJ Systems, Mr. Marasco served as the Senior Vice President for Air Medical Services at CJ Systems Aviation Group (CJ).

Mr. Marasco spent thirteen years at the University of Pittsburgh Medical Center (UPMC) in various administrative positions.  He also served as the Vice President and Chief Operating Officer of Emergency Resource Management, Inc., a subsidiary of the University of Pittsburgh Medical Center (UPMC).  In addition, he served as a member of the Board of Directors for the STAT MedEvac Program.

Mr. Marasco received a BS degree in Secondary Education from the University of Pittsburgh and an MPM degree from the H.J. Heinz III School of Public Policy and Management at Carnegie Mellon University.  In addition, he was certified as an Emergency Medical Technician-Paramedic in the Commonwealth of Pennsylvania.  Mr. Marasco has more than fifteen (15) years of prehospital clinical experience and more than thirty (30) years of healthcare management experience.

Mr. Marasco has been actively involved with various industry professional organizations for more than twenty-five (25) years.  He served as a member of the Association of Air Medical Services (AAMS) Fixed Wing Committee and the Finance & Reimbursement Committee.  Mr. Marasco served on the Board of AAMS as the Chairman of the Finance & Reimbursement Committee for more than four (4) years.    Mr. Marasco represented the Association of Air Medical Services in the Negotiated Rulemaking Process to establish a new Ambulance Reimbursement Fee Schedule for the Medicare Program.

Mr. Marasco also serves on the Boards of several health care organizations, including his present role as Chairman of the Board at Jefferson Hospital, a subsidiary of the Allegheny Health Network (AHN), the Medical Transport Leadership Institute (MTLI), the West Penn Allegheny Health System and the Jefferson Regional Foundation.  He is one of the founding members of the Cures for KIDS Foundation.  He is also Adjunct Instructor of Rehabilitation Science and Technology in the Department of Emergency Medicine at the University of Pittsburgh.

Celeste Plunkett, RN, MSN, CEN, CAC, joined QMC at the end of February as the Director of Clinical Quality and Risk within the Compliance Department. Celeste’s primary focus is to provide clinical support to the organization through appeal writing and education. She has used her clinical experience in a variety of areas at QMC, including managing Compliance Specialists, co-hosting documentation training for clients, and developing processes for the Operations Teams to help them adjust to the changes brought on during the pandemic.

She holds a Master of Science Degree in Nursing from Robert Morris University and spent 29 of her 32 years as a nurse in the Emergency Department of a Level 1 Burn/Trauma, Comprehensive Stroke Center. She has many years of experience in EMS, critical care and flight nursing that help her in her day to day role at QMC.

As a Senior Director of Compliance for Quick Med Claims (QMC), Chuck Humphrey is responsible for helping ambulance transport providers identify revenue recovery solutions for their services. Chuck brings 32 years of EMS experience to his work, including 12 years as the president of an ambulance service company and 21 years in third-party reimbursement. He is currently an active EMT in Pennsylvania and serves as the EMS representative to the East Central Emergency Network 9-1-1 Advisory Board representing Columbia County. His passion is helping EMS services build more effective programs to better serve their communities. He has a Bachelor’s degree in Political Science and Government from Bloomsburg University of Pennsylvania and is a Certified Ambulance Coder (CAC) and Certified Ambulance Documentation Specialist (CADS) with the NAAC.

As Chief Operating Officer (COO) of Quick Med Claims, Kandi Sigona is responsible for providing day-to-day leadership and development of QMC operations.

Kandi has more than 20 years of experience in strategic planning and organizational development, specializing in the tech and healthcare industries.  As COO, Kandi is focused on ensuring that QMC’s operational performance remains industry-leading and always aligned with the company’s core values through various stages of industry and company growth. 

Wednesday, September 9 – Afternoon Sessions

Life Saving Behaviors, Life Saving Thinking, and the 5th Pillar of Safety Management Systems, the Human Dimension of Safety
Brad Deutser & Joe Gallagher
12:00 pm – 3:30 pm

While traditional business models are often driven by communication, strategy, culture and innovation, Brad Deutser puts forward a new, bold, time tested approach that remakes the essential connections within an organization. Brad will share how clarity becomes the governing force that both aligns and connects dreams, goals, objectives, expectations and outcomes. His replicable, reliable construct, which he introduces in his new book, Leading Clarity, can be applied to leaders and businesses of all types, sizes and industries and drives measurable performance, creates happier, more engaged employees and customers, and safe workplaces. Clarity has proven to save lives and change futures – and has helped leaders (at all ages and stages of their lives and careers) exponentially impact their ability to drive performance around them.

Brad Deutser is the Founder and CEO of Deutser, an innovative consulting firm that helps organizations and their leaders achieve clarity to drive business performance, and the Deutser Clarity Institute, a think tank, idea accelerator and innovative learning lab. He is the author of Leading Clarity: The Breakthrough Strategy to Unleash People, Profit and Performance.

Brad’s insight and approach to organizational clarity has transformed many prominent organizations, including those in energy, education, healthcare, financial services, industrial services, professional services, retail, and cause-based industries. He works with leaders across the globe on complex organizational issues, often in times of transition, crisis or merger/acquisition.

He is committed to affecting change at a societal level and has infused socially responsible and cause related principles in not only his clients’ practices, but his own firm’s as well. He has created the Deutser Clarity Fund as well as individualized micro-funds for each employee so they can personally affect causes important to them. Additionally, he has a leadership role on numerous nonprofit boards.

After graduation from the University of Texas with an Economics degree, he worked for several companies, including the London-based solicitors firm, Blackburn Gittings & Nott; the nation’s leading socially responsible marketing company, Cone Communications in Boston, MA; as well as Ringling Bros. and Barnum & Bailey Circus and Walt Disney World on Ice.

Brad is passionate about helping leaders at all levels achieve clarity and leverage their talents to the fullest. Brad’s clarity comes from his loving relationship with his family, including his wife of more than 20 years and two children.

Joe Gallagher currently serves as the Director of the Health, Safety, Environmental and Quality (HSEQ) Department for PHI Health, LLC. Joe and his team are responsible for the development, implementation, strategic direction, and continuous improvement of safety, environmental and quality programs to ensure PHI Health LLC is operating at the highest levels of safety. He oversees the company’s Safety Management System in compliance with FAA Voluntary SMS Program. Recently he oversaw the launch and roll out of PHI Medical, LLC Fatigue Risk Management Program and the introduction of the 5th Pillar of Safety to their SMS.

Previously Joe worked for American Airlines for 28 years starting as a power plant engineer.  In 2000 he joined the company’s Safety Department. As a senior member of company’s Operational Safety Program he was credited for reducing aircraft ground damages by 25% over a two-year period. As administrator of the airlines Wild Life Mitigation program he has participated in reviews of Animal/Aircraft strikes ranging from deer to alligators and was invited by the New York Airport Authority to meet with the Warden of Riker’s Island Prison to discuss the prisons bird population and the danger it posed to arriving and departing aircraft at LGA Airport. In 2008 Joe was asked by department leadership to co-chair an employee working group tasked with reducing employee injuries. Through the efforts of this group American reduced their OSHA recordable injuries by 29%. Joe retired from American Airlines in 2012 as Director of Employee Safety Customer Service Western Region.

Before coming to PHI Joe was the Director of Safety, North America at Lufthansa Sky Chefs for six years responsible for the health and safety of the company’s 12,000 employees located at 40 Customer Service Centers located throughout the US. Joe served in the United States Air Force and United States Air Force Reserve for 12 years, first as a Crew Chief on the C5A and later as a Flight Engineer on C141B Transport Aircraft.  Joe presently resides in Mesa, Arizona with his wife and three children.

Wednesday, September 16 – Afternoon Sessions

Navigating Complexity:  Brave Leaders, New Approaches
Tony Gigliotti
12:00 pm – 1:30 pm

Effective leadership takes hard work.  In a world filled with volatility, uncertainty, complexity, and ambiguity, leadership has become even more challenging.  This session will enhance participants’ leadership effectiveness by:

  • Introducing a model for identifying and categorizing various workplace contexts, including complicated and complex
  • Exploring approaches for leading in different contexts
  • Discussing how to engage your employees and other stakeholders in tackling complex and adaptive challenges
  • Outlining techniques to achieve and thrive in challenging circumstances

Tony Gigliotti, MHRM, PHR, ODCP, Registered Corporate CoachTM, is the Director, Talent Management and Organizational Development, at UPMC.  Tony has nearly 25 years of experience as a human resources professional, primarily in healthcare.  Tony successfully built his current function, which now provides enterprise-wide services to thousands of leaders and employees, including succession planning, talent reviews, executive coaching, change and strategy management, employee-experience and engagement initiatives, and high-potential leadership development.  Throughout his professional career, Tony has held various leadership positions in Human Resources, Talent Management, Learning & Development, and Organizational Development. 

Tony is a Registered Corporate CoachTM through the Worldwide Association of Business Coaches; nationally certified in human resources from the Human Resource Certification Institute; and an Organization Development Certified Professional through the Institute of Organization Development.  He is qualified to administer the DiSC behavioral assessment, Myers-Briggs Type Indicator, and DecisionWise multi-rater (360o) assessment. 

Tony has published in Talent Management magazine and SmartBrief.  He has served as guest lecturer at several universities, including Carnegie Mellon University and the University of Pittsburgh. Tony earned his Bachelor of Business Administration degree from Duquesne University in Pittsburgh, PA, and his Master of Human Resource Management with a leadership concentration from St. Francis University of Loretto, Pennsylvania.  

Cyber Security and EMS
Jarel Morrow
2:00 pm – 3:30 pm

We asked and you shared that you wanted to know more about cyber security.  In today’s interconnected world of technology, we continually hear a new story of a data breach.  Learn the importance of protecting IT systems and the potential consequences of a data breach.  Learn how to protect your service from a data breach and how to mitigate the effects of a data breach.

Jarel Morrow is the Director of Information Technology for PHI Health and the Information Security Officer for PHI Corporate. He is a MTLI graduate and was a computer geek before it was cool. He has been in the IT industry for 23 years where he has held many positions. In the early days of his career he was a part of building one of the nation’s first terabyte server clusters and working on the Y2K project for a fortune 500 company. Early on in Air Medical, he helped develop the first nationwide Radio Over IP network using multicast network traffic. Recently he has been helping his company become more security minded by implementing ITIL and NIST Cybersecurity framework as well as working with his compliance officer to implement the companies Data Breach Response Plan. Jarel also teaches regular classes to inform regular employees on how they are the most important line of defense and the best firewall.

2020 MTLI Virtual Grad School Registration Pricing

AAMS Member: $750
AAMS Non-Member: $850

Register online! 

Cancellation Policy
A cancellation fee of $100 will be charged for cancellation at 30 -7 days prior to the school and no refund will be issued with 7 days or less notice.

Ninth Brain LogoNinth Brain has a partnership with Association of Air Medical Services as the official Education Partner for our education programs. Ninth Brain’s learning management and communication software is utilized for the AAMS Medical Transport Leadership Institute (MTLI) and AAMS Safety Management Training Academy (SMTA).

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Ninth Brain offers a customizable software solution to assist your organization in complying with the high standards of industry accreditation and mandates.  With one login, you can easily manage all your company’s needs with our robust tools.  We offer Credential Tracking, Education, Workforce Scheduling, QI Incident Tracking, Risk Assessments, Flight Debriefs, Utilization & Chart Reviews, GAMUT metrics, Vehicle and Staff Customizable Forms & Checklists, Communication Tools, and more!  For more information, visit us at