Negotiations:  Achieving Principled Agreements With Both Reasonable People and Knuckleheads
Michael Frakes, MS, NEA-BC, CMTE, FACHE, Boston MedFlight

The ability to negotiate effectively is important to both personal and professional success, because each of us is involved in negotiations far more often than we appreciate.  Successful negotiation is not the win-or-lose game it is typically perceived to be, and mastering principled negotiation skills leads to better outcomes and relationships.  This presentation will explain the concept of principled negotiation and introduce the steps and strategies to help you succeed in forging good agreements on issues of any size.  You will also leave with tools to improve your success when dealing with counterparties who cannot escape a win-or-lose mindset.

Air Documentation Compliance Essentials
Maggie Adams, BBA, EMS Financial Services

Air providers need to document the care they give their patients in an environment where compliance and fraud oversight continues to be a concern. Taking a down‐to‐earth approach, this lively session will grasp attention as we explain the ever‐changing regulatory requirements of documentation. We help you respond to the challenges of the field, facilities and your own operational management. Quality documentation will follow your patient to aid in their care AND be the key to successful claims submission, legitimate reimbursement and compliance.

Oh Baby, Baby!  Killing Two Birds with One Stone
Sharon Walsh-Hart, MSN, M.Ed., RN, CEN, NREMT-B, Air Care & Mobile Care at UC Health, University of Cincinnati Medical Center

University of Cincinnati Medical Center’s, Air Care & Mobile Care (ACMC) opened a new Air Care base adjacent to a local fire department in June 2018.  Through “neighborly” discussion, it was discovered both had similar training needs with limited resources and training experts.  The fire department needed help with advanced medical and trauma training.  Air Care needed assistance with scene safety and extrication training.  Through collaboration, ACMC and Walton Fire Department (WFD) combined resources and subject matter experts to deliver stellar education that included multiple live, staged MVC’s with multiple patients.  High and low fidelity human patient simulators were placed in crashed, unstable vehicles.  ACMC and WFD worked with and trained each other on total scene management from LZ review and safety around auto extrication to emergent caesarean section with neonatal resuscitation and airway management, blood administration and environmental concerns.  The scenarios were carried out over several days/shifts and were a surprise to the responders.  This collaborative approach to education and resource utilization proved to be extremely valuable for the flight crews and fire/EMS department.

The Top Ten List: Articles from 2018-19 That May Influence Your Practice
Russell MacDonald, MD, MPH, FCFP, FRCPC, Ornge Transport Medicine/University of Toronto

This presentation provides a summary and critical appraisal of ten articles taken relevant to the prehospital and transport medicine literature in 2018-2019 that may influence your air or land critical care transport practice.