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The Other Side of the Radio
George Theofanous, CMTE, IAMTCS ACS, EMT-P, TEMS, North Colorado MedEvac

You know what happens in your communications center during transports. You understand how to multitask and how to find the resources needed to accomplish the mission. You’ve also been taught when the most critical phases of flight are and how important patient weight can be. But do you truly grasp what is happening on the other side of the radio? This session will explore some of the traps we all fall into from time to time and remind us to be patient and understanding with each other. Our change in attitude can affect their change in altitude.

Is Every Hospital Transfer an Emergency?
Charles Blankenship, CCEMTP, MBA, FACPE; Amanda Barnette, CCEMTP, HCA Mission Health

Ever had a routine transfer request that was delayed by you and then within 30 minutes becomes an emergency so they can get them moved? Join us as we discuss our journey to better triage inter-facility transfers from all of our regional hospitals. We will cover the process used and the outcome to create color triage guidelines. Our guidelines will be available to share and we will share our results of this work on our Medcom center calls and resource distribution in 18 Counties of Western NC.

Closed-Loop Communication: How the Death of Silence Might Prevent a Silent Death
Sarah Barber, EMT-P, FP-C; Susan Gidding, MSH, RN, RTT, Life Flight Network

Effective communication involves timeliness, certainty, and specificity. In the setting of pre-hospital air medical transport, these elements comprise closed-loop communication which ultimately preserves lives of both patients and healthcare providers. By avoiding risks like unnecessary delays in definitive treatment and medication errors, closed-loop communication ensures quality patient care. Additionally, aviation as an industry is inherently high-risk; many communication strategies translate to other fields, particularly healthcare. Finally, loop closure in quality reporting is the key to providing education, improving systems, and avoiding repetition of dangerous errors.

Be Prepared, Be Aware, Be Ready to Go:  MedComm Evacuation Plan
Samuel Keller, CFC; Brandon Eckard, CFC, MedFlight MedComm

What would you do if you received a Mayday call for an event that you had never prepared to properly manage? This session will explore the lessons learned and focus on task management within the Communications Center during critical events as well as discuss the resulting changes implemented in our Operational Control Center.

Join our Block Party! Both Communicators and Crews: How to Enhance Communication Center Loyalties
Laura Combs, CFC; Beaverly Meade, DNP, RN, MHA, CCRN, CFRN, CTRN, TCRN, MedFlight of Ohio

Do your Communication Specialists and crews work hand and hand to plan a block party? Join us as we explore how to enhance customer relationships through outreach. We want to share how we improved communication, camaraderie and cohesiveness to strengthen and build relationships with neighbors near and far. We will be discussing the way Communication Specialists can be an integral partner and work together with planning, games and party favors for a successful block party. We will share how this has strengthened the bond between the communications center, crews and agencies neighborhood to neighborhood.