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2017 MTLI Graduate Program
April 23 – April 28, 2017
Oglebay National Training Center, Wheeling, West Virginia


2017 Graduate Registration Form


Monday AM Session

Turbulent Times: Leading & Managing Change

Monday PM Session
FIRO® Assessment: Accelerate Trust and Influence Between Team Members

Tuesday AM Session
The Future of Medical Transport

Tuesday PM
Golf & Other Activities

Wednesday Full Day Session
All Hands on Deck: Building a Culture of Ownership

Thursday Full Day Session
Changing Cultures

Day One – Monday, April 24, 2017 – Morning Session

Turbulent Times: Leading & Managing Change
Keir Carroll

How to make the act of change something that we all do rather than something that is done to us.

  • Change as an external event: seeing current reality and the Vision Thing
  • The Change Formula: Gleischer Model (DxVxBxSxP)>C
  • Change as an internal event
  • Rhythm of Change
  • Managing losses and transitions: the morale challenge


keir carrollKEIR CARROLL leads a global team of seasoned professionals with backgrounds in leadership development, program design, workshop delivery, instrumentation/ metrics, and coaching. Collectively we have consulted and conducted programs on six continents with many of the world’s leading companies and institutions. Born in England, Keir holds master’s degrees from Cambridge University and Boston University. He has taught at Boston University, Suffolk University, and UNC (Chapel Hill), where he was an English Speaking Union International Scholar. He has been on the faculty of the world-renowned Center for Creative Leadership, as well as the Rensselaer Learning Institute and the prestigious Center for Executive Development.


 Day One – Monday, April 24, 2017 – Afternoon Session

FIRO® Assessment: Accelerate trust and influence between team members
Sherrie Haynie

Leaders can strengthen their ability to have trusting relationships and improve their ability to influence their team by identifying their interpersonal needs and how these needs impact their ability to work well with others. This exploration allows us to better equip ourselves and our teams with targeted action to build trusting relationships and tap into tailored methods to better understand others.

Often people’s interactions with others are influenced by whether they think the other person is an ally or is presenting a hurdle. The FIRO® assessment results helps teams examine interpersonal behaviors they are showing others as well as what they desire to receive from others. When these elements are in balance, and teams feel what they are giving is being appropriately recognized and what they are receiving is sufficiently rewarding, greater satisfaction is present. When there is a disconnect between need satisfaction, often trust and influence are negatively impacted. By increasing a teams’ self-awareness of interpersonal needs, individuals are able to understand the sources of mistrust and address it, rather than unconsciously making choices that further derail their team’s ability to trust one another.


sherrie_haynie-bioSHERRIE HAYNIE is a coach and performance consultant with expertise in leadership development, strategic planning, and performance management. In her current role as a CPP Professional Services Solutions Consultant, Sherrie works with Fortune 500 companies on developing and facilitating organizational development initiatives and team-building interventions.  With a focus on organizational results, Sherrie has worked with executives and senior leadership teams in manufacturing, finance, and customer service. She uses a variety of psychological assessments to assist with the identification of developmental opportunities. When working with organizations, her ultimate goal is to transform workgroups into high-performing teams while solving real-time business challenges.


Day Two – Tuesday, April 25, 2017 – Morning Session

The Future of Medical Transport
Edward Racht and Michael Ragone

What does our future in air and ground medical transport look like for critical care transport. Elements of our industry are changing rapidly. The changes you were preparing for 12 months ago may not even exist today.

We will touch on how does ‘medical transport’ fit into ‘population health?’ And additionally, we will discuss the opportunities that leaders should be considering and what is already being provided for by medical transport providers.


ed_rachtDR. EDWARD M. RACHT, also known as Ed, M.D., has been the Chief Medical Officer of American Medical Response, Inc. since July 2010. Dr. Racht serves as Medical Director of Austin/Travis County for Emergency Medical Services and a National Emergency Medical Services Opinion Leader. He serves as Co-Medical Director of the Richmond Ambulance Authority (Virginia) and in multiple career and volunteer EMS organizations in Texas and Virginia. Dr. Racht has been involved in Emergency Medical Services for more than 20 years. Dr. Racht is a Clinical Associate Professor of Emergency Medicine at the University of Texas Southwestern Medical School in Dallas, and is an active member of the Medical Director’s Course faculty for the National Association of EMS Physicians. Dr. Racht serves on multiple national and local committees and advisory boards, and is a frequent educational and keynote speaker on acute healthcare and the complexities of medical practice in the streets. He is well known for his “operationalizing medicine” initiatives and his passion for building integrated systems of care. Dr. Racht received his medical degree from the Emory University School of Medicine and completed his residency at the Medical College of Virginia.

mike_ragoneMICHAEL RAGONE is the Director of EMS System Design for American Medical Response. Mr. Ragone has more than 35 years of experience in emergency medical and fire services field. During his career he has served in various leadership roles for both private and public fire and EMS organizations. He started his career as a firefighter in Oregon and later trained as a paramedic. He’s currently the leader of the proposal team and internal analysis of system design at American Medical Response and has expertise in strategic analysis, change management, contingency planning, reimbursement, budgeting and fiscal procedures, compliance, logistics management and other areas. He is a regular presenter at national EMS and fire service conferences including EMS Today, EMS Expo, Fire Rescue Med, Fire Rescue International and International City/County Managers Association. He has authored many articles including JEMS 200 City Survey and Salary Survey. Mr. Ragone has also served on the International Association of Fire Chief’s Environmental Sustainability Committee as well as the ACA Task Force.

Tuesday afternoon is yours!  Here are some options to consider…

Day Three – Wednesday, April 26, 2017 – Full Day Session

All Hands on Deck: Building a Culture of Ownership
Joe Tye

In this all-day workshop Values Coach CEO & Head Coach Joe Tye will show practical strategies for fostering an organizational culture for:

Creating a cultural blueprint for your Invisible Architecture™ of core values, organizational culture, and workplace attitude.

Practical strategies for building a more positive and productive culture of ownership and a “Proceed Until Apprehended” mindset for taking initiative and responsibility.

The 4 Dimensions of Values-Based Leadership and personal strategies for being a more effective Transforming Leader.

The “Never Fear, Never Quit” Formula for helping people live with courage and perseverance, and other strategies for personal success and achievement.

As part of the program Joe will give participants a copy of his books The Florence Prescription: From Accountability to Ownership and Pickle Pledge: Creating a More Positive Healthcare Culture – One Attitude at a time (with Bob Dent); a set of wristbands for The Self Empowerment Pledge; a Pickle-Free Zone door hanger; and a Culture Mapping Schematic tool.


joe_tyeJOE TYE is CEO and Head Coach of Values Coach, which provides consulting, training and coaching on values-based leadership and cultural transformation for hospital, corporate and association clients. Joe is a powerful and effective speaker on the topics of values, leadership, building a culture of ownership and personal motivation. He is a passionate and dynamic presenter who shares real-world strategies for personal, professional and leadership success. He earned a masters degree in hospital administration from the University of Iowa and an MBA from the Stanford Graduate School of Business. He is the author or coauthor of twelve books. His newest book is All Hands on Deck: 8 Essential Lessons for Building a Culture of Ownership, a business parable with a crucial real-world message for today’s organizations. Prior to founding Values Coach in 1994, Joe was chief operating officer for a large community .teaching hospital. He was also founding president of the Association of Air Medical Services.


 Day Four – Thursday, April 27, 2017 – Full Day Session

Changing Cultures
John Nance

A few months back a junior copilot from my carrier (Alaska Airlines) engaged me over a latte in an airport Starbucks asking questions about the airline safety revolution of the eighties (when we learned we had fallible humans flying our jets and had to learn how they fail). Somewhere in the brief conversation I recall saying, “But you remember what it was like flying with autocratic captains who thought they were God, right?” The young first officer sat back and regarded me with the strangest expression. “No,” he said. “I’ve never flown with anyone like that.” The response triggered a bit of a revelation: My God, I’ve just heard from the other end of a massive and successful cultural revolution! He couldn’t recall what it used to be like, because the culture in airline cockpits had changed so profoundly over the past thirty years that captains no longer behave like the iconoclastic Captain Kirk of Star Trek fame (omnipotent and infallible), or worse, the abusive “Captain Bligh” model (from Mutiny on the Bounty).

This is just the beginning of one of Mr. Nance’s blog posts. He will spend his presentation discussing the outcomes of what happens when you reach the other side of the culture/safety change that everyone is seeking. Organizational and Safety culture changes can be ominous and overwhelming, especially when you are in the midst of it. Mr. Nance can help.


john_nanceaJOHN J. NANCE is one of the key thought leaders to emerge in American Healthcare in the past decade, John J. Nance brings a rich and varied professional background to the task of helping doctors, administrators, boards, and front-line staff alike survive and prosper during the most profoundly challenging upheaval in the history of modern medicine. Mr. Nance is an internationally recognized aviation and patient safety advocate, best known to North American television audiences as Aviation Analyst for ABC World News and Aviation Editor for Good Morning America. He has become one of America’s most dynamic and effective professional speakers, presenting riveting, pivotal programs on success and safety in human organizations to a wide variety of audiences, including business corporations and healthcare professionals.