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Evolve or Die, changing your Communications Center and Planning for the Future
Kevin Haugh, CFC and  Lisa Schlemmer RN,  BSN,  CFRN, EMT-P, University of Cincinnati Air Care and Mobile Care

It’s time for change, your communications center is no longer effective. But where to start? From policies to sledge hammers, we will examine factors that go into evolving your communications center. Fixing the past, and planning for the future. Making your remodel more than just a change in scenery.

Why Does Neonatal/Pediatric Transports Have To Be So Difficult To Dispatch?
Stewart Corbin CFC, CMTE MedFlight and Jill Anderson BSN, EMT-P, CMTE Nationwide Children’s Hospital Transport Team

Does it seem like forever to get your neonatal/pediatric team mobilized?  This session will look at ways to decrease mobilization time, streamline the collection of patient information, review call-taking procedures, and review before and after process change data.

Lets Make Like And Tree And Get Outta Here!
Roxanne Fawson  EMD and Breezi Ainsworth  University of Utah AirMed

On December 9th 2015 the Flight Center for AirMed, University of Utah conducted a simulated drill, which was an evacuation of their flight center.  This drill required flight coordinators to follow evacuation instructions including forwarding phones and relocating to the back up flight center area at the AirMed hangar located at the Salt Lake International Airport.  In this presentation we will share what went wrong, what went well, and what improvements were made afterward including the results from a second drill conducted in spring 2017. We will also give tips and advice on how your program can implement an evacuation plan and share our policies and procedures for this plan.

The Other Side of the Radio: the Experience of a Seasoned Flight RN as a Rookie Flight Coordinator
Amanda Lawrence  RN, BSN, CCRN, CFRN, AirMed, University of Utah

This presentation covers the lessons learned by a flight nurse after being given the opportunity to train and perform as a flight coordinator in the flight center at AirMed in Salt Lake City, Utah. From inaccurate assumptions made on the aircraft-side of the radio to being able to share field experiences with the flight coordinators, this experience changed several perspectives from within the program. Regular crew member rotations into the flight center are now incorporated into education rotations and new doors of communication, appreciation, and understanding have opened on both sides of the radio.

FirstNet: 21st Century Communications For Air Medical Services
Brent Williams, First Responder Network Authority

FirstNet is coming, nationwide, very soon.  This federal government initiative will very soon begin construction on a totally new, mobile broadband communications network, dedicated to public safety.  Learn how you can better serve your patient using a broadband network capable of sending and receiving video, data, medical images, and any other broadband data needs wherever your patient may be.

Redesigning Communications: People, Equipment & Technology
Shawn Remick,  EMT-P, RN, BSN LifeLine, Indiana University Health

Communications centers require and ask a lot of their communications specialists. A key part of the employee’s success are the tools provided to them to execute a very important and stressful position. Recently we had the opportunity to redesign our communications center, from physical space to technology systems, building a facility to support our organization’s mission.