Sponsored by
The Association of Air Medical Services (AAMS)

Let’s Agree to Disagree to Make Good Crew Decisions
Kenneth Cerney  ME-PD  Leader-Team Dynamics LLC

We do a lot of training to improve communications in a crew but can we agree that disagreements can be beneficial to good crew communications?  Personality conflicts are common place especially when we have a different crew makeup almost daily.  While personality conflicts can be destructive, using our differences can also lead to improved team decision making.  Come explore how our personality differences can lead to excessive conflict or better decisions depending on how the crew uses inherent personality conflicts.  Lastly, we will explore how trying to hide or abolish conflict at your base actually could lead to dangerous decisions despite everyone getting along.

Pre-Flight Your Social Media: Plan to Respond Effectively and Successfully
Amanda Ball, OCS, CFC, AEMT MedFlight

Social media can provide rapid and real-time information about events that helps provide greater situational awareness leading to better decision making during both non-emergent and emergent times. This course will provide participants with knowledge and skills to use intermediate social media tools and techniques to communicate with internal and external customers before, during, and after emergencies. Whether  they are emergencies generated by the agency itself or an emergency that the agency is responding to.  The course will also showcase techniques that provide transparent and effective communication on social media without excessive time or resources being utilized.

Grounded, Medically That Is, Until Further Notice
Sheryl Williams  RN, BSN, CCRN, CFRN, CMTE  and Maria Costella MBA, CCP, PHR PHI Air Medical

Employee fitness and ability to perform job duties are vital to the health and safety of our company’s employees and operations. With that; our company has further developed a fitness program that specifies fitness/return to work requirements and employees obligations for reporting to work fit for duty.

Making The Workplace Great Again: A Dramatic Story Of A Cultural Transformation Of A HEMS Program
Kolby Kolbet,  MSN, RN, CFRN, CMTE and  Kate Richards SPHR Life Link III

Organizations often times struggle with the past and its affect on their overall performance. This is a true story of a company that was staffed with signicant numbers of disengaged emloyees. Trust was low. Growth was stunted. In this lecture, you will hear the story of a significant change in culture where a new leadership team identified the issues, took deliberate actions to improve employee engagement and now thrives in a highly engaged workplace. We will share our methods as well as our 4-year trends of our employee engagement results.

Activation App: Does It Really Make A Difference?
Tammy Chatman,  BS, CMTE and  Nick Burns  Flight For Life Transport System

In early 2013 we released the Flight For Life Central Mobile App. The App houses program information from educational references to social media platforms while at the same time offering a helicopter activation feature. It was following the release of FFL Central that our customers immediately requested that we produce a web-based version. So in 2015 we released the FFL Central Web-based App. Now three years later we have taken the feedback from our customers; made updates to both and have the data to support their use. In this presentation we will discuss the perils and pitfalls; what the data has told us and were we are going in the future.

I’ll Take A Successful Survey For 500 Alex!
Tobin Miller, DNP, MSN/Ed., RN, CEN, CCRN, CFRN Mercy Air / Air Methods and Jan Eichel  West Michigan AirCare

When preparing for a CAMTS site survey; programs often have questions regarding the standards.  Join CAMTS board of directors Jan Eichel and Tobin Miller for a fun filled game of Jeopardy.  This fast paced and interactive session will cover clarifications for commonly misunderstood standards as well as a review of some key areas in the 10th edition standards.  Grab your friends and come on down for some friendly competition while learning…you might just win a prize!

Dashboards and Cockpits: Navigating Success by Designing Your Own Business Analytic Dashboard
Robert Higgins, RN, NRP, MBA University of Pennsylvania Health System

Slip the bonds of canned CAD and Clinical program reports! This lecture will show you to graphically design and then display the data you need on a dynamically changing Dashboard. It’s easier than you think!

Remembering Maslow: Developing Successful Employee Recognition Programs
Jason Clark  NRP, CCEMT-P, FP-C, C-NPT, CMTE LIFE FORCE Air Medical

Maslow’s Hierarchy of Needs is a basic concept we learn during our primary education that teaches us the basic needs of a human. While a simple concept; it is one we are guilty of forgetting quickly in the workplace. Employees are the backbone of transport programs and we often fall short when it comes to recognizing our people for going above and beyond. A simple thank you goes a long way but the establishment of a structured employee recognition program and have a positive impact on the culture of the transport service and drive morale to new heights. This lecture will provide a step by step layout to design an employee recognition program that is tied to quality pillars to quantify the reasons for recognizing employees. With an established program; employees know the criteria in which they must meet to be considered for recognition and the perception of a popularity contest can be avoided. Employee recognition programs and how they relate to generational differences of employees will be discussed. The lecture will discuss how the quality pillars can be directly related to the core values of the organization and how performance evaluations can be integrated with this program.

Impact of Ineffective Leadership – How to Grow Your Program and Not Hurt Your People
Brett Henyon  FP-C, University of Virginia – Pegasus

Transitioning from a lower management position to a higher position or a clinical position to a leadership position happens for a variety of reasons.  Often this transition creates a perceived (or actual) leadership gap.  The most important thing, safety, may become unconsciously shadowed.  We can very accurately predict what type of person is going to be a great leader – and who is not.  We can also accurately predict what type of team is going to be successful and who is not.  Through research we have determined the behavioral traits of good leaders and the behavioral traits of a great leadership team.  If we look at the overall behavior of the team,  once we know everyone’s individual behavior,  the dynamics of team leadership transforms.

Work / Life Imbalance – Tipping The Scales To Find A True Work / Life Balance In Air Medical Management
Bryan Peterson  BSN, RN, CMTE, CFRN, CCRN, PHRN STAT MedEvac

What is Work / Life Balance? Does this actually exist in our line of work? The Air Medical Industry is managed by very high functioning Type A individuals that thrive on being involved in everything that goes on in their program. Long hours and 24/7 on-call requirements in a fast paced industry that is rapidly changing leads many managers to lose sight of assuring they have an effective Work/Life Balance. This program will explore ways to tip the scales in favor of a true balance between the non-stop management of Air Medical leadership and a healthy personal and family life outside of the workplace.

How to Value an Air Ambulance Business
Stephan Peron, CVA (certified valuation analyst) VMG Health

Overview of air ambulance market and how buyers value air ambulance.  A discussion of key value drivers.  A discussion of a case study air medical sale.

Overtriage! It is OK to Make a Mistake
Kevin Collopy,  BA, FP-C, CCEMT-P, NR-P, CMTE New Hanover Regional Medical Center

We have all done it, we made an error! We called a helicopter when it wasn’t needed. Made a call regarding  STEMI, STROKE or CODE SEPSIS and were wrong. These actions more than likely got hauled under the carpet for doing so. The research though, says it’s OK! We need to make errors, over triage is good! In the era of time-sensitive emergencies, it’s important to understand that mistakes occur. This presentation will take you through the time sensitive emergencies of stroke, STEMI, sepsis, and trauma, and share with you the evidence based over-triage goals set by the American College of Surgeons, American Heart and Stroke Associations, and several research papers. The reality is, if we are always right then there are patients who we missed! Come join in an engaging learning session that empowers patient advocacy and care-based just culture.