Sponsored by
The Association of Air Medical Services (AAMS)

Let’s Agree to Disagree to Make Good Crew Decisions
Kenneth Cerney  ME-PD  Leader-Team Dynamics LLC

We do a lot of training to improve communications in a crew but can we agree that disagreements can be beneficial to good crew communications?  Personality conflicts are common place especially when we have a different crew makeup almost daily.  While personality conflicts can be destructive, using our differences can also lead to improved team decision making.  Come explore how our personality differences can lead to excessive conflict or better decisions depending on how the crew uses inherent personality conflicts.  Lastly, we will explore how trying to hide or abolish conflict at your base actually could lead to dangerous decisions despite everyone getting along.

Pre-Flight Your Social Media: Plan to Respond Effectively and Successfully
Amanda Ball, OCS, CFC, AEMT MedFlight

Social media can provide rapid and real-time information about events that helps provide greater situational awareness leading to better decision making during both non-emergent and emergent times. This course will provide participants with knowledge and skills to use intermediate social media tools and techniques to communicate with internal and external customers before, during, and after emergencies.  The course will also showcase techniques that provide transparent and effective communication on social media without excessive time or resources being utilized.

Grounded, Medically That Is, Until Further Notice
Sheryl Williams  RN, BSN, CCRN, CFRN, CMTE  and Maria Costella MBA, CCP, PHR PHI Air Medical

Employee fitness and ability to perform job duties are vital to the health and safety of our company’s employees and operations. With that, our company has further developed a fitness program that specifies fitness/return to work requirements and employees obligations for reporting to work fit for duty.

Making The Workplace Great Again: A Dramatic Story Of A Cultural Transformation Of A HEMS Program
Kolby Kolbet,  MSN, RN, CFRN, CMTE and  Kate Richards SPHR Life Link III

Organizations often times struggle with the past and its effect on their overall performance. This is a true story of a company that was staffed with significant numbers of disengaged employees. Trust was low. Growth was stunted. In this lecture, you will hear the story of a significant change in culture where a new leadership team identified the issues took deliberate actions to improve employee engagement and now thrives in a highly engaged workplace. We will share our methods as well as our 4-year trends of our employee engagement results.

We’ve Got an App for That: Phase Two-the Web-based Version
Tammy Chatman,  BS, CMTE and Nick Burns,  Flight For Life Transport System

In early 2013 we released the Flight For Life Central Mobile App. The App houses program information from educational references to social media platforms while at the same time offering a helicopter activation feature. It was following the release of FFL Central Mobile App that our customers immediately requested we produce a web-based version. Many customers-dispatch and hospital personnel in particular-wanted to use the App but were unable to due to organizational policies. After much research and behind the scenes work, the idea and eventual development of the web-based version was born.

I’ll Take A Successful Survey For 500 Alex!
Tobin Miller, DNP, MSN/Ed., RN, CEN, CCRN, CFRN Mercy Air and Jan Eichel, West Michigan AirCare

When preparing for a CAMTS site survey, programs often have questions regarding the standards.  Join CAMTS board of directors Jan Eichel and Tobin Miller for a fun filled game of Jeopardy.  This fast paced and interactive session will cover clarifications for commonly misunderstood standards as well as a review of some key areas in the 10th edition standards.  Grab your friends and come on down for some friendly competition while learning…you might just win a prize!

Dashboards and Cockpits: Navigating Success by Designing Your Own Business Analytic Dashboard
Robert Higgins, RN, NRP, MBA University of Pennsylvania Health System

Slip the bonds of canned CAD and clinical program reports! This lecture will show you to graphically design and then display the data you need on a dynamically changing dashboard. It’s easier than you think!

Remembering Maslow: Developing Successful Employee Recognition Programs
Jason Clark  NRP, CCEMT-P, FP-C, C-NPT, CMTE LIFE FORCE Air Medical

Maslow’s Hierarchy of Needs is a basic concept we learn during our primary education that teaches us the basic needs of a human. While a simple concept, it is one we are guilty of forgetting quickly in the workplace. Employees are the backbone of transport programs and we often fall short when it comes to recognizing our people for going above and beyond. A simple thank you goes a long way. The establishment of a structured employee recognition program can have a positive impact on the culture of the transport service and drive morale to new heights. This lecture will provide a step by step layout to design an employee recognition program that is tied to quality pillars to quantify the reasons for recognizing employees. With an established program, employees know the criteria in which they must meet to be considered for recognition and the perception of a popularity contest can be avoided. Employee recognition programs and how they relate to generational differences of employees will be discussed. A discussion on how the quality pillars can be directly related to the core values of the organization and how performance evaluations can be integrated with this program.

Impact of Ineffective Leadership – How to Grow Your Program and Not Hurt Your People
Brett Henyon  FP-C, University of Virginia – Pegasus

Transitioning from a lower management position to a higher position or a clinical position to a leadership position happens for a variety of reasons.  Often this transition creates a perceived (or actual) leadership gap.  The most important thing, safety, may become unconsciously shadowed.  We can very accurately predict what type of person is going to be a great leader – and who is not.  We can also accurately predict what type of team is going to be successful and who is not.  Through research we have determined the behavioral traits of good leaders and the behavioral traits of a great leadership team.  If we look at the overall behavior of the team,  once we know everyone’s individual behavior,  the dynamics of team leadership transforms.

Work/Life Imbalance – Tipping The Scales To Find A True Work/Life Balance In Air Medical Management
Bryan Peterson  BSN, RN, CMTE, CFRN, CCRN, PHRN STAT MedEvac

What is work/life balance? Does this actually exist in our line of work? The Air Medical Industry is managed by very high functioning Type A individuals that thrive on being involved in everything that goes on in their program. Long hours and 24/7 on-call requirements in a fast paced industry that is rapidly changing leads many managers to lose sight of assuring they have an effective work/life Balance. This program will explore ways to tip the scales in favor of a true balance between the non-stop management of Air Medical leadership and a healthy personal and family life outside of the workplace.

Valuation: The Market and Driving Value to Your Business
Stephan Peron, CVA, VMG Health

Overview of air ambulance market and how buyers value air ambulance.  This session will contain a discussion of key value drivers along and how those drivers influence the sale of an organization.

Overtriage! It is OK to Make a Mistake
Kevin Collopy,  BA, FP-C, CCEMT-P, NR-P, CMTE New Hanover Regional Medical Center

We have all done it, we made an error! We called a helicopter when it wasn’t needed. Made a call regarding  STEMI, STROKE or CODE SEPSIS and were wrong. These actions more than likely got hauled under the carpet for doing so. The research though, says it’s OK! We need to make errors, over triage is good! In the era of time-sensitive emergencies, it’s important to understand that mistakes occur. This presentation will take you through the time sensitive emergencies of stroke, STEMI, sepsis, and trauma, and share with you the evidence based over-triage goals set by the American College of Surgeons, American Heart and Stroke Associations, and several research papers. The reality is, if we are always right then there are patients who we missed! Come join in an engaging learning session that empowers patient advocacy and care-based just culture.

Unintended Outcomes – Navigating the Space Between Impulse and Aversion
Jamey Myers EMT-P Shock Trauma Air Rescue Service (STARS)

This interactive discussion will focus on how managers and policy makers react to the variable world of critical care transport. Attendees will be asked to reflect on how these changes affect their own programs and how we can better navigate the space between knee-jerk reactions and opposition to change.

Writing for Publication
Dawn Nahlen, Associate Publisher, ELSEVIER, Health and Medical Sciences Journals

This course is meant for the novice writer and outlines the steps necessary to prepare a manuscript for publication in a peer-reviewed journal.

Pain is Not Normal-Rethinking Injury Prevention for Air Medical Providers
Bryan Fass ATC, LAT, CSCS, EMT-P, Fit Responder

Ask any air medical crew if they have pain and the answer will be yes.  Cramped flight decks, helmets and NVG’s all cause a cascade effect of pain which leads to injury.  This class will present an evidence based approach to reducing pain and injury in your crews to boost mission readiness and crew resiliency.

Inside Out: The Anatomy of a Transport
Craig Larusso, MA, BSN, RN, C-NPT, Anne and Robert H. Lurie Children’s Hospital of Chicago

In this lecture we will examine the often overlooked aspects of a transport that involve the human components that are revealed in ourselves,  our teammates and the patients and families we interact with.  While we pride ourselves on our clinical expertise, being masters of the most challenging clinical environment, and the most unstable patients, we are often not nearly as astute when it comes to handling the emotional, psycho-social and sometimes spiritual components that we are faced with every day.  We will examine, through recounting stories from our transport world, how we encounter those components on even the most routine days. We will discuss how we can identify them in ourselves and our teammates, as well as those we care for, and discover the lasting impact they may have on us as transport personnel.  We will explore how can we can be better equipped at focusing on those components while paying closer attention to the significant role they play in the lives of the patients we serve as well as our own.  Ignoring or dismissing those components could affect you and your team negatively, while being better able to manage them honestly and deliberately can make you a more complete practitioner and build a stronger, healthier team.